Q. What is the cost for shipping? All orders over $150 have free postage with in New Zealand A flat rate of $5 is charged if under $150
Q. How long does shipping take? We know you like to get your new online purchase fast! We have chosen Post Haste to speed the process up for you. We aim for two-three day delivery within New Zealand, Monday to Friday. Pre orders will be sent out the day we receive them. Rural deliveries will take approx 2 days longer.
Q. How can we be sure our parcel will arrive? All parcels are insured and tracked.. You can track your Post Haste parcel delivery at www.posthaste.co.nz Take note: Rural deliveries are shopped out to NZ Post and delivery times are in their hands. They will usually be left without a signature required. Not our policy but its the best we can do with an RD
Q. Do you deliver to P.O. Boxes? Please note we are unable to deliver to PO Boxes. Because a signature will be required, it is a good idea to provide a delivery address where you will be during the day, such as a work address.
Q. What Business name will appear on our bank statement? Your bank statement will show payment to Heathridge Ltd.
Q.Do you ship to Australia? We are happy to post to Australia and this incurs a $30 fee.
Q.What happens if I order a pre order and in stock at the same time? We wait until the pre order comes in and then send them together. It may pay to make two separate orders to avoid this.
Easy Hassel Free Returns.
Because online shopping means you can not try on first, we offer an easy 10 day hassle free returns policy for your peace of mind.
To all you fashionistas out there we thank you so much for choosing to shop with us. Should for any reason you be unhappy with your items we happily offer a full online credit within 10 days from the date you receive your order. The returned item must be in resell-able condition (unworn, unwashed and undamaged), including its full packaging with the tags attached. We do not offer returns on reduced items and sale items. *Read the nitty gritty here for the terms and conditions apply* Learn more here
Note: Returns during Covid-19
Because you may not be able to access a courier bag for returns and exchanges during the Lock-down. If you email firstname.lastname@example.org within the 10 day of purchase, and let us know the goods are not right for you - We can offer flexibility on returns once lockdown loosens - just to get you peace of mind. Please note - Due to stock levels and inventory restrictions we may not be able to exchange for another size, in which case we will offer a refund.
Note: We do not allow sale, promo Codes such as LAYBUY30 or any discounted items to be returned for a refund. Please be aware of this policy. By purchasing online you are agreeing to all terms and conditions
How do pre-orders work?
To help you plan your wardrobe and outfits for the coming season, we pop our products on the website as soon as we have ordered them from the supplier, this means as soon as the stock lands you can get your hot little hands on the latest trends and wardrobe staples. If you see the words "pre order for X delivery" it means we have an order of stock coming on that date.