A flat rate of $5 is charged if under $150

All About a Girl understands that buying fashion clothing online is convenient. However, it doesn't give you the opportunity to try items on first, and sometimes they don't work out as we hoped they would. To make things easy for you, we have a Peace of Mind return policy.

Q How long do I have to return the goods?

Any item bought online at www.allaboutagirl.co.nz can be returned within 10 days of purchase for a full refund or exchange, excluding sale items or reduced items,  provided that the items are returned unworn, unwashed and undamaged, in their original packaging and with all tags attached.

1) RETURNS MUST BE RECEIVED WITHIN TEN DAYS OR THE ITEM WILL BE RETURNED TO YOU AT YOUR COST. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME. This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.

How to Return or Exchange

Q. Where do I send my items to when i return them?

Q. Can i track and trace my return to make sure you receive it?

Damaged Items

If you receive a damaged item from us, please return the item to All About a Girl by following the return instructions on the packing slip, and clearly marking ‘Damaged/Defective’ when indicating the reason for the return. Provide comments if necessary. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If we are unable to replace the item, a member of our team will contact you directly.

Exchanges

Please return the incorrect item to All About a Girl  by following the return instructions on the packing slip, and clearly marking ‘For Exchange’ when indicating the reason for the return. If the replacement size or colour is no longer available, a  member of our team will contact you directly with further options. We recommend that you contact us to reserve your new size and/or colour to avoid missing out. Please allow 3-7 days (New Zealand) for re delivery.

Please include a tracked self addressed courier bag when swapping an item.

We do not allow sale, Promo Codes such as LAYBUY30 or any discounted items to be returned for a refund.  Please be aware of this policy. By purchasing online you are agreeing to all terms and conditions

All About a Girl respects the privacy of our website users and are commited to protecting your security and privacy.

Collection of Your Information

We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of All About a Girl, our users or others.

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number and postal address) when you visit our website, register with our website, place an order online, save your information with us online, contact us with a question or participate in a promotion.  We receive and collect the name of the domain and host from which you access the internet; the internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site, and any search engine or inbound hyperlink used to reach this website.   This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

How We Use Your Information

We may use your collected information in the following ways:

  (1) To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary communications.

  (2) To verify your identity and to assist you if you have forgotten your username or password.

  (3) To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.

  (4) To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.

  (5) To analyse trends and statistics.

  (6) To improve or update this website and our products/services.

  (7) To protect the security or integrity of our website and our business.

  (8) To respond to your enquiries and communicate with you if necessary.

Changes to Our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised policy on our website.  We encourage you to check this policy regularly for any modifications or updates.  Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.

Safe and Secure Shopping

At All About a Girl, we understand credit card protection is paramount when you buy online. We want you to feel safe buying with us, so our payment process is protected by industry standard encryption to guarantee that no one can intercept your credit card details.

You are fully protected when buying online at All About a Girl. Our online merchant is ANZ and our payment gateway is DPS.  The payment process is protected by industry standard 128 bit SSL (Secure Socket Layer) encryption between the customer's browser and our All About a Girl site, and again between our site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers.

Credit card details are collected for each order, not stored on the web server in any format. All customer account passwords are stored using a one-way encryption algorithm (MDS). No passwords are ever stored as pain text.

We hope this gives you peace of mind that shopping online with us is safe and secure.

Payment Policy

All About a Girl accepts Visa, MasterCard and internet banking. Transactions are billed in New Zealand dollars. You will need to submit your credit card details at the same time as the order is placed on the website. A confirmation email will be sent to you to confirm the goods purchased and the value of your order. The invoice can also be viewed via your account under order history.

Once the item/s ordered are ready for dispatch, the payment is processed for the goods plus any delivery charges using your nominated credit card. You authorise All About a Girl to debit the order value amount from the nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the goods and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decide not to accept payment, we  will contact you to advise you that your order has not been processed.