Delivery & Shipping
Q. What is the cost for shipping?
All New Zealand orders over $200 have free postage. A flat rate of $7 is charged if under $200.
All Australian orders are charged a flat rate of $15 and deliveries usually take around 5 business day delivery excluding weekend days.
Q. How long does shipping take?
We know you like to get your new online purchase fast! We have chosen NZ Post to speed the process up for you. We aim for two-three day delivery within New Zealand, Monday to Friday. Pre orders will be sent out the day we receive them. Rural deliveries will take approximately 2 days longer.
Q. How can we be sure our parcel will arrive?
All parcels are insured and tracked.. You can track your NZ Post parcel delivery at www.nzpost.co.nz. Once the courier has picked up your parcel you will receive parcel notification from NZPost with all of your tracking information
Q. Do you deliver to P.O. Boxes?
Yes we can
Q. What Business name will appear on our bank statement?
Your bank statement will show payment to Heathridge Ltd.
Q. What happens if I order a pre order and in stock at the same time?
We wait until the pre order comes in and then send them together. It may pay to make two separate orders to avoid this.
Q. What happens if there is a discount offered the following day after I have purchased?
Sorry but we don't offer discounts retrospectively..much like a supermarket. The discount applies to that day