We love questions.... or comments, or even compliments! If we haven't answered your question below, please feel free to email us or give our friendly team a call on 02108761186. We will endeavour to get back to you within the day.
What countries do you ship to?
New Zealand & Australia
How long will it take to get a response to my email enquiry?
We aim to reply within 24 hours.
How can I track the status of my order?
You can check the status of your current order by logging in and clicking on ‘account history’ for all the details.
How long will it take to refund me once you have received my unwanted item/s?
We will process an online credit within 5 days of receiving the parcel by way of gift voucher.
If I forget my password, how can I retrieve it?
You can reset your password easily by clicking on 'Sign In' at the top of any page and then clicking on the 'Forgotten your password?' link.
How long will it take to receive my order?
We aim to get your order out the same day it is received. However if orders are extremely high that day, it may take a day or two. Our courier company Poste Haste aims for you to receive your item/s overnight, however we suggest you allow two days. If you are a rural delivery, please allow for two more days. All parcels are track and traced. We will send you your tracking number so you will be able to log into http://www.posthaste.co.nz/ to follow its progress.
When will my account be charged for my purchase?
You will be charged for your purchase at the same time that it is purchased
Can I cancel an order?
Email us firstly so we can cancel your order
We will issue an online credit to the value if order is not discounted
I'm a first-time online shopper - is your website safe?
What methods of payment are accepted?
The payment options available are Visa, MasterCard, Paypal and Laybuy and Genoapay
Can I return an online purchase to your retail store in Bush Inn?
We are sorry but it isn’t possible to return or exchange items bought online at our stores. This is to safeguard your return. All items bought online need to follow the online returns and exchanges process. The store has a separate stock allocation.
What should I do if my item is faulty?
Simple. We can either repair, exchange or credit your item. You are covered by the Consumer Guarantees Act. However the supplier has the right to view the product and then make a decision. Their decision is final as to faulty or wear and tear. Any claims on wear and tear are not valid over 30 days .
Can I return a sale or reduced item?
Sorry, we can't credit a sale or promo reduced item/s, however we will stand by our responsibilities under the Consumer Guarantees Act.
I want to order a pre order and a current in stock item in the same order. When will they be sent?
Your items will be all sent together when the pre order arrives. To prevent this happening you need to make two separate orders. It is always a good ideal to email email@example.com to see if we can help out
MY SIZE IS WRONG, CAN YOU HOLD THE RIGHT SIZE?
Unfortunately, we are unable to hold items. Instead we recommend you reorder the correct size in the interim where possible. A credit code is issued as soon as we receive the returned item back for you to use on any future order.