Returns & Exchanges
RETURNS & EXCHANGES
No Hassles Return Policy
All About a Girl understands that buying fashion clothing online is convenient. However, it doesn't give you the opportunity to try items on first, and sometimes they don't work out as we hoped they would. To make things easy for you, we have a Peace of Mind return policy. Any item bought online at www.allaboutagirl.co.nz can be returned within 10 days of purchase for a full refund or exchange, excluding sale items or reduced items, provided that the items are returned unworn, unwashed and undamaged, in their original packaging and with all tags attached.
1) RETURNS MUST BE RECEIVED WITHIN TEN DAYS OR THE ITEM WILL BE RETURNED TO YOU AT YOUR COST. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME. This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.
How to Return or Exchange
All About a Girl
22 Heathridge Place
If you receive a damaged item from us, please return the item to All About a Girl by following the return instructions on the packing slip, and clearly marking ‘Damaged/Defective’ when indicating the reason for the return. Provide comments if necessary. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If we are unable to replace the item, a member of our team will contact you directly.
Please return the incorrect item to All About a Girl by following the return instructions on the packing slip, and clearly marking ‘For Exchange’ when indicating the reason for the return. If the replacement size or colour is no longer available, a member of our team will contact you directly with further options. We recommend that you contact us to reserve your new size and/or colour to avoid missing out. Please allow 3-7 days (New Zealand) for re delivery.
Please include a tracked self addressed courier bag when swapping an item.
We do not allow sale or reduced items of any kind to be exchanged or returned. Please be aware of this policy. By purchasing online you are agreeing to all terms and conditions