Dispatching ALL items during the COVID19 Lockdown

Level 2 Update

Returns & Exchanges

Return Policy

To all you fashionistas out there we thank you so much for choosing to shop with us. Should for any reason you be unhappy with your items we happily offer a full online credit within 10 days from the date you receive your order ( we do not refund the postage paid)  Any returns outside this time frame remains at our jurisdiction if we will accept. The returned item must be in resell-able condition (unworn, unwashed and undamaged), and no animal hairs, including its full packaging with the tags attached. We do not offer returns on reduced items and sale items. 

Please note:-We do not accept returns at our Bush Inn Store

Our decision remains final on an acceptable condition

When you order online we are happy to exchange your size so you always get the perfect fit.  Please note: WE ARE NOT SET UP TO ACCEPT RETURNS AND EXCHANGES FOR ONLINE ORDERS IN OUR RETAIL STORE. All returns must be posted to AllAboutAGirl - ATTN: RETURNS 22 Heathridge Place, Lincoln, 7608, New Zealand so they can be processed by our returns department. 

Please be aware of this policy. By purchasing online you are agreeing to all terms and conditions

HOW TO RETURN AN ONLINE PURCHASE

All About a Girl understands that buying fashion clothing online is convenient. However, it doesn't give you the opportunity to try items on first, and sometimes they don't work out as we hoped they would. To make things easy for you, we have this peace of mind return policy.

  1. Get in touch with us via email: marian@allaboutagirl.co.nz to let us know your name, order number and to expect a parcel.
  2. Place the item/s you wish to return in a track and trace courier bag (which you can purchase from a post shop). All return postage must be prepaid by the returnee. Unfortunately All About a Girl can only refund delivery charges if the item was damaged or defective, or if we’ve sent the wrong item.
  3. Include the original packing slip (or if you don't have it) or your name, order number, billing address and contact details (so we know who is returning this product)
  4. Send the package to:  - AllAboutAGirl - ATTN: RETURNS 22 Heathridge Place, Lincoln, 7608, New Zealand.

When we receive the item/s and your order details so we know who the return is from. We will assess its eligibility* (See the exclusions below) for a credit based on our policies on this page.  If eligible, your credit will be processed within 5-10 working days.  If your item is faulty your refund will be processed within 5-10 working days. If ineligible, we will let you know and then courier it back to you. (we reserve the right to charge the return courier fee).

An email with a online gift card code is sent confirming your return of goods as soon as the return is found eligible. This is your online store credit which you can use as payment for any future purchases by adding the gift card code into the box at the online checkout.

How long do I have to return the items?

Returns must be received within 5-10 days of the item arriving. If it is outside of this time frame the items will be returned at your cost and we can not offer a return or refund.  This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.

What items are excluded?

  1. Reduced items and sale items. 
  2. Items not returned in resell-able condition such as things that have been worn, washed and damaged.
  3. Items not returned in their full packaging with the tags attached.  
  4. We do not allow sale, Promo Codes such as LAYBUY30 or any discounted items to be returned  

Q. Can i track and trace my return to make sure you receive it?

We recommend you track and trace the parcel to ensure safe and documented delivery, as we cannot take responsibility for any lost parcels. We track and trace to you for this very reason and we have never lost a parcel yet. 

Q. Do you credit the shipping cost?

We will credit your original method of payment, excluding your original postage costs (unless goods are faulty or not as ordered), within 5-10 days of receiving your returned item.

Q. How long will the credit / refund process take?

We will notify you via email of your credit / refund once we have received and processed the returned item. We recommend retaining your proof of postage until you receive your refund.

Q. What if the item is damaged or faulty?

From time to time clothing might have faults (although we pride ourselves on stocking quality products). All about a girl will always uphold our end of the deal and do this in accordance with the Consumer Guarantees Act. So when this happens we are happy to offer a replacement with no delivery fee. If you receive a damaged item from us, please

  1. Email marian@allaboutagirl.co.nz with your order number let her know that you have receive a faulty item or that your item has been damaged in transit. Then we know to expect it.

  2. Return the faulty or damaged item/s to All About a Girl by following the return instructions above along with the following information:

    1. Write Damaged/Defective on the packing slip. If you don't have a packing slip, please include your name, order number, billing address and contact details. 

    2. Feel free to include a comment if you think we need more information.

A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If we are unable to replace the item, a member of our team will contact you directly.

Q. What if I receive the wrong item?

Occasional we have a bad day and get it wrong. We apologies if this has happened to you and we want to correct this for you a.s.a.p.  If you get the wrong item please email admin@allaboutagirl.co.nz with your order number along with details about the incorrect item you received and follow the exchange process below. Because it is our mistake, we will cover the cost of shipping the replacement goods to you, and include a prepaid back so you can get the incorrect product back to us.

HOW TO EXCHANGE AN ONLINE PURCHASE

When you order online we are happy to exchange your size so you always get the perfect fit.  
  1. We ask that if the fit is wrong you immediately jump online and order the correct size. That way we will get it out to you a.s.a.p. Our stock tends to move fast, and we would hate for you to miss out on your size. If we haven't got your correct size we will offer you an online credit *see the return and refund policy above*.
  2. Please return the incorrect item to All About a Girl in a track and trace courier bag, following the return instructions on the packing slip, and clearly marking ‘For Exchange’ when indicating the reason for the return. Make sure you include your order number, name and billing address so we know who is returning the item.
  3. Please allow 3-7 days (New Zealand) for delivery.
  4. When we receive the item/s and your order details so we know who the return is from. We will issue and online gift card code to confirm your refund/return of goods as soon as the return is found eligible. This is your online store credit which you can use as payment for any future purchases by adding the gift card code into the box at the online checkout.
  5. Only one discount code can be used in a transaction

     

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