FAQs

What countries do you ship to? 

• New Zealand & Australia 
• View shipping information HERE 

How can I track the status of my order? 

• You can check the status of your current order by logging in and clicking on ‘account history’ for all the details. 

How long will it take to receive my order? 

• We aim to get your order out the same day it is received. However if orders are extremely high that day, it may take a day or two. Our courier company NZ Post aims for you to receive your item/s overnight, however we suggest you allow two days. If you are a rural delivery, please allow for two more days. All parcels are track and traced. We will send you your tracking number so you will be able to log into www.nzpost.co.nz to follow its progress. 

I want to order a pre-order and a current stock item in the same order, when will they be sent? 

• Your items will be all sent together when the pre order arrives. To prevent this happening you need to make two separate orders. It is always a good ideal to email admin@allaboutagirl.co.nz to see if we can help out. 

How long will it take for you to credit me once you have received my unwanted items? 

• We will process an online credit within 5 days of receiving the parcel by way of gift voucher. 
• View our returns policy HERE 

Can I return an online purchase to your retail store in Bush Inn? 

• Yes you can but bear in mind the staff will not be able to issue your online credit immediately. The credits come from the online warehouse and will be emailed to you with in 3 working days 
• View our returns policy HERE 

What should I do if my product is faulty? 

• Simple. We can either repair, exchange or credit your item. You are covered by the Consumer Guarantees Act. However the supplier has the right to view the product and then make a decision. Their decision is final as to faulty or wear and tear. Any claims on wear and tear are not valid over 30 days. 

Can I return a sale/reduced item? 

• Sorry, we can't credit a sale or promo reduced item/s, however we will stand by our responsibilities under the Consumer Guarantees Act. 
• This includes promos such as BLACK FRIDAY. All sales are final 
• View our returns policy HERE 

My size is wrong, can you hold the right size? 

• Unfortunately, we are unable to hold items. Instead we recommend you reorder the correct size in the interim where possible. A credit code is issued as soon as we receive the returned item back for you to use on any future order. 

When will my account be charged for my purchase? 

• You will be charged for your purchase at the same time that it is purchased 

What methods of payment are accepted? 

• The payment options available are Visa, MasterCard, Paypal and Laybuy and Afterpay 

Can I use my Welcome Discount code on sale items? 

• Firstly, thanks for signing up to join All About A Girl! We're so glad you're here. 
• The Welcome Discount code you received in the email is not valid for use on any Sale Items. This includes Clearance, Black Friday Sale and other promotional Sale events we may have on the website. 

How long will it take to get a response to my email enquiry? 

• We aim to reply within 24 hours. 
• Contact us at admin@allaboutagirl.co.nz 

If I forget my password how can I retrieve it? 

• You can reset your password easily by clicking on 'LOGIN' at the top of any page and then clicking on the 'Reset Password / Forgotten your password?' link. 

I’m a first time online shopper, how can I be sure your website is safe? 

• We understand that you are concerned about website safety and credit card safety and we want you to feel safe buying online with us. Please read our privacy policy. We hope this gives you peace of mind that your online shopping with us is both safe and secure.