Refund policy

Returns Policy

Thank you for shopping with us. If you're not happy with your items, we offer an online credit for full-price items returned within 10 days of receiving your order.

We don't offer refunds for change of mind. Sale items, reduced items, items bought with a promo code (such as LAYBUY30) and sunglasses can't be returned.

Returned items must be in resellable condition: unworn, unwashed, undamaged, free of animal hair, and in their full packaging with tags attached. Any return outside the 10 days is at our discretion, and our decision on condition is final.

We can't change an order once it has been placed, as the stock may already be allocated to another customer.

If we have to cancel an order (for example, due to late delivery), we'll refund you the same way you paid, whether by gift card, Laybuy or card.

How do I return an online purchase?

1. Place the item(s) in a track-and-trace courier bag (available from any post shop). Return postage is paid by you. We only cover it if the item is faulty, damaged, or we sent the wrong item.
2. Include your packing slip, or your name, order number, billing address and contact details.
3. Send it to: All About A Girl, ATTN: RETURNS, Shop 7, Bush Inn Centre, Upper Riccarton, Christchurch 8041.

Once we receive your return we'll check it's eligible. If it is, we'll email your online credit as a gift card code within 5 working days, to use at checkout on your next order. If it isn't, we'll let you know and courier it back to you (we may charge for the return courier).

We recommend tracking your parcel and keeping your proof of postage until your credit arrives, as we can't take responsibility for parcels lost on the way to us. Original shipping costs aren't credited unless the item was faulty or not as ordered.

What if my item is faulty or damaged?

We stand by the Consumer Guarantees Act. Depending on the fault, we'll repair, replace or refund. To start:

1. Email admin@allaboutagirl.co.nz with your order number and let us know about the fault or damage.
2. Return the item using the steps above, with “Damaged/Defective” written on the packing slip (or your name, order number, billing address and contact details).
3. Add any comments that will help us.

There's no delivery charge on a faulty item, and a refund for a faulty item is processed within 5 working days.

What if I receive the wrong item?

Sorry, it happens occasionally. Email admin@allaboutagirl.co.nz with your order number and details of the item you received. Because it's our mistake, we'll pay to send the right item and include a prepaid bag so you can send the wrong one back.

By purchasing online you agree to our terms and conditions.